Pro - FAQ

General

What is Olux?: Olux is a marketplace platform based in Luxembourg that connects businesses with customers. Retailers can list products, service providers can showcase their work, and customers can search, compare, and get in touch — all in one place.
Who is Olux for?: Olux Professional is for businesses — shops, boutiques, artisans, tradespeople, freelancers, and service providers operating in Luxembourg. The consumer-facing side of Olux is free and open to everyone looking for products or services.
Which industries does Olux support?: Currently, Olux supports Retail and Services. Automotive and Real Estate verticals are in development and will be available soon.
Is Olux available outside Luxembourg?: Olux is focused on Luxembourg for now. Cross-border coverage (Belgium, France, Germany) is available for Enterprise-tier service providers and may expand over time.

How much does Olux Professional cost?: Plans start at €39/mo for service providers and €49/mo for retailers (billed yearly). Monthly billing is available at a 20% higher rate. All prices exclude VAT. See our pricing page for full details.
Can I upgrade or downgrade my plan?: Yes. You can change your plan at any time. Upgrades take effect immediately, and downgrades apply at the start of the next billing cycle.
Is there a contract or commitment?: No long-term contracts. All plans are billed monthly or yearly and you can cancel at any time. Enterprise plans may include custom terms.
Does Olux charge commissions on sales?: No. Olux is commission-free. The subscription is the only cost. We don't take a cut of your transactions or leads.
Is Olux free for non-profits and second-hand shops?: Yes. Olux Professional is completely free for non-profit organizations and second-hand shops — no subscription fees, no limits, no hidden costs. Simply select "Non-profit / Second-hand" during registration and our team will verify your status.

What's the difference between standard, premium, and featured listings?: Standard listings appear in their normal position in search results and category pages. Premium listings (included in Growth plans and above) are displayed above standard ones. Featured boosts push a listing to the very top of its category for a limited time — maximum visibility.
What does auto-translation cover?: All your listing titles and descriptions are automatically translated into French, German, Portuguese, English, and Luxembourgish. This ensures your products or services are visible to every buyer on the platform, regardless of their language preference.
How do boosts work?: Premium boosts promote a single listing to premium placement for 7 days. Featured boosts place a listing at the top of its category, above all other listings including premium. The number of boosts included depends on your plan.
Can I import my product catalog?: Yes. Growth plans include bulk CSV upload. Business plans and above also support API and feed imports from Shopify and WooCommerce, so your catalog stays in sync automatically.

What is service area coverage?: Service area determines where your listings appear to potential clients. Starter covers 3 cantons, Growth covers 6 cantons, and Business covers all 12 cantons nationwide. Enterprise plans include cross-border coverage.
What tools are available for quoting and booking?: Growth plans and above include quote templates and an appointment booking widget. Business plans add review collection automation and promotional tools for seasonal offers and discounts.
What types of posts can I create?: Starter plans support picture posts. Growth plans add video posts. Business and Enterprise plans include picture, video, and text posts — giving you full flexibility to showcase your work.

How do I get started?: Create an account, choose your industry and plan, and start listing. The setup takes just a few minutes.
How many team members can use a single account?: It depends on your plan. Starter includes 1 seat, Growth includes 2–3 seats, and Business includes 5–10 seats. Enterprise plans have negotiated seat counts.
What kind of support is available?: All plans include standard email support. Growth plans get priority email support. Business and Enterprise plans include a dedicated account manager.
Is my data secure?: Yes. All data is encrypted in transit and at rest. We comply with GDPR and follow industry best practices for data protection and privacy.

Get in touch and we'll help you find the right solution for your business.